I cannot sign in
Wrong password, unverified email, Apple or Google errors, and account deletion in progress.
Updated 25 September 2026
- Wrong password: use Forgot password?. Passwords are case-sensitive.
- Too many attempts: wait 15 minutes; the limit protects your account.
- Apple or Google fails: make sure the phone is signed in to that account, then try again. If it says the account exists, sign in with your email instead.
- “This account is scheduled for deletion”: signing in cancels the deletion and restores the account.
- Suspended: see Privacy & safety → My account was suspended.
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